Soluxio Privacy Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Terms & Conditions:
We will reach out regarding our promotions and offers and to update you on your appointments.
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to easoluxio@gmail.com.Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive messages.For questions about your text plan or data plan, contact your wireless provider.For privacy-related inquiries, please refer to our privacy policy:https://gosoluxio.com/privacy-policy/
Thank you for your interest in this Privacy Policy. This Privacy Policy explains which Personal Information we collect from you via our website and shop at www.gosoluxio.com, what we use it for, when we delete it, and how your data is protected. In addition, we will inform you of the respective legal basis that allows us to process your data. Finally, we will also tell you about your rights in connection with the processing of your data.
What is Personal Information?
Personal Information is information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, e-mail address, but also your IP address. Anonymous data exists if no personal reference to the user can be made.
What is Processing?
“Processing” means and covers virtually any handling of data.
What law applies?
We will only use your Personal Information in accordance with the applicable data protection laws, in particular Illinois’s common law data protection provisions and the EU’s General Data Protection Regulation (“GDPR”), and of course only as described in this Privacy Policy.
Who is responsible for data processing?
The responsible party within the meaning of the GDPR is Soluxio LLC, 3400 W Stonegate Blvd Apt 1210, Arlington Heights, Illinois, 60005, United States (“Soluxio LLC”, “we”, “us”, “our”).
If you have any questions about this policy or our data protection practices, please contact us using easoluxio@gmail.com or write to us at the above address.
Data collection
All Personal Information that we obtain from you will only be processed for the purposes described in more detail below. In particular, we collect Personal Information only if:
- You have given your consent;
- The data is necessary for the fulfillment of a contract / pre-contractual measures;
- The data is necessary for the fulfillment of a legal obligation; or
- The data is necessary to protect the legitimate interests of our company and business.
We process and store your Personal Information only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with Illinois’s Commercial Law and Fiscal Code and others for up to 6 years). Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
Data transfers
In certain cases, it is necessary to transmit the processed Personal Information in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.
- Internal: If necessary, we transfer your Personal Information within Soluxio LLC. Access to your Personal Information is only granted to authorized employees who need access to the data due to their job, e.g., to fulfill your order or to contact you in case of queries.
- External bodies: Personal Information is transferred to our service providers in the following instances:
- In the context of fulfilling your orders and digital delivery;
- To use marketing services and to advertise our products online;
- To communicate with you;
- To provide our website and shop; and
- To state authorities and institutions as far as this is required or necessary.
We usually do not transfer Personal Information to countries outside the USA. However, if we do, we ensure that processing of your Personal Information is governed by Processing Agreements that include Standard Contractual Clauses to ensure a high level of data protection.
Security of your data
In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons, we use appropriate technical and organizational security measures. Nevertheless, internet-based data transmissions can always have security gaps, so absolute protection cannot be guaranteed. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Information may have been compromised as expeditiously as possible after the breach was discovered.
Your Rights and Privileges
- Privacy rights
Under GDPR, you can exercise the following rights:- The right to access;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability.
Updating your information
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.
Withdrawing your consent
You can withdraw consents you have given at any time by contacting us.
Access Request
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. If we are unable to provide you with any Personal Information or to make a correction requested by you, we will tell you why.
Complaint to a supervisory authority
You have the right to lodge a complaint about our processing of Personal Information with a supervisory authority responsible for data protection. However, we would appreciate the opportunity to address your concerns before you contact any state supervisory authority.
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
To be in accordance with CAN SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from ALL correspondence.
Processing of your Personal Information
We process your first name, last name, e-mail address, billing and shipping address for the delivery of your order and handle the contractual relationship.
Effective Date
This Privacy Policy was last updated on Thursday, September 5th, 2024.